Lead Customer Service Engineer Job
Date: Apr 16, 2012
Location: IIkoyi - Lagos, Nigeria
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| Job Number: | 1488999 |
| GE Energy | |
| Business Segment: | Energy - Power & Water |
| About Us: | At
GE Energy, we’re powering potential. Whether it’s our work with gas
turbines, smart meters or wind energy, GE’s combination of science and
technology is dedicated to turning imaginative ideas into the products
and services that solve some of the world’s toughest challenges. Join us and you’ll find yourself in a dynamic, goal-oriented environment, working with the newest and most innovative technologies in the energy industry. Working with us means being a part of our ecomagination initiative and doing more than you ever thought possible to positively affect the future. If you’re a passionate, engaging team player looking to advance your career at a multinational company with an entrepreneurial feel, then join GE in creating the next generation of products and services that will impact the world for generations to come. |
| Posted Position Title: | Lead Customer Service Engineer |
| Career Level: | Experienced |
| Services | |
| Function Segment: | Field Services |
| Location: | Nigeria |
| City: | IIkoyi - Lagos |
| Postal Code: | 101233 |
| No | |
| Role Summary/Purpose: | Shall work closely with the Service Manager to execute all activities typically delivered on site (at customer premises) whether scheduled or not, such as installation, maintenance, and diagnostic activity, including completing repairs and conducting customer training. |
| Essential Responsibilities | Shall assist the Service Manager in the following porcesses: Review and Issue of Field Service Reports; Controller Datasheet (CDS) Development and Invoicing; EHS Audits; JCE Development Process; Outage Planning Process; Customer Technical Issue Resolution; Sourcing Process; Field Service Portal and Processes; Nonconformance Reporting; Customer Issue Resolution (CIR) Process; Site Compensation Process; Net Promoter Score (NPS) Survey Requests; FEPA Survey Request; Field Resource Management Process; Service Shop Resource Demand Placement; Service Manager Event Audit Process; Job Assignment Sheet; LEAN Kaizen Application; Work Instruction Clarification/Revision Request and other duties as may be required from time to time according to business needs. |
| Qualifications/Requirements: | • Bachelor’s degree in Mechanical, Industrial or Electrical Engineering is required. • Prior field engineering experience (at least 4 years) is preferred. • 6 + years in mechanical or industrial engineering • Business acumen and ability to sell GE products to the customer • Ability to work effectively with minimum supervision • Customer service mindset • Strong organizational skills and project management skills (prior experience preferred) • Exceptional oral and written communication skills • Solid interpersonal and leadership skills
• Advanced computer skills with Microsoft Office Suite, Project Management and Web-based applications.
Click to apply |
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