Teller Service Manager
Standard Chartered Bank
-
Nigeria
Job Description
Supervise branch Teller transactions and backup for Branch Operations Manager
Key Roles & Responsibilities
•Supervision of the processing of all daily cash deposits, withdrawals, drafts and transfers
•Respond to customer inquiries/complaints to a specified standard of quality.
•Vault custodian.
•Responsible for supervision of in-house ATM administration and ATM uptime
•Review and authorization of account opening as well as all other CSU backoffice transactions
•General reconciliation of branch suspense account activities
•Ensure timely tat and efficient service delivery
•Achievement of nil operational loss
Qualifications & Skills
•Relevant first degree
•Sound knowledge of Banking practices/Regulations
•Good Customer relations/Customer focus
•Good interpersonal and communication skills
•Excellent operational awareness and ability to discover potentially fraudulent transactions
•Good knowledge of the operations of other departments and the bank's products
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
Supervise branch Teller transactions and backup for Branch Operations Manager
Key Roles & Responsibilities
•Supervision of the processing of all daily cash deposits, withdrawals, drafts and transfers
•Respond to customer inquiries/complaints to a specified standard of quality.
•Vault custodian.
•Responsible for supervision of in-house ATM administration and ATM uptime
•Review and authorization of account opening as well as all other CSU backoffice transactions
•General reconciliation of branch suspense account activities
•Ensure timely tat and efficient service delivery
•Achievement of nil operational loss
Qualifications & Skills
•Relevant first degree
•Sound knowledge of Banking practices/Regulations
•Good Customer relations/Customer focus
•Good interpersonal and communication skills
•Excellent operational awareness and ability to discover potentially fraudulent transactions
•Good knowledge of the operations of other departments and the bank's products
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
Additional Information
- Posted:
- April 23, 2012
- Type:
- Full-time
- Experience:
- Associate
- Functions:
- Customer Service
- Industries:
- Banking
- Employer Job ID:
- 329338
- Job ID:
- 2907962
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