Society for Family Health (SFH) - Call Centre Agents, Deputy Manager, Monitoring and Evaluation ESMPIN

Society for Family Health (SFH) is one of the leading public health Non-Governmental Organisations (NGOs) in Nigeria, implementing programmes in Reproductive Health, HIV/AIDS prevention, and Maternal and Child Health.
SFH works in partnership with the Federal and State Governments of Nigeria, the British Department for International Development (DFID) and the United States Agency for International Development (USAID) among other International Donors.   We seek to recruit qualified persons as a result of growth in our Organization. We offer Professional opportunities for career advancement, a good working environment and competitive remuneration. We require competent candidates for the following positions.


Position: Call Centre Agents (Based in Gombe)

No. of person(s) required:  (8 positions)     

E-mail: cca@sfhnigeria.org

Job Profile:
The position reports to the call centre supervisor. The successful Candidate will:

• Provide assistance for Maternal and Neonatal Health Care call centre in Gombe state.
• She will also implement recommended processes tools and systems for the call centre.
• S/He will also ensure that quality services are provided to clients
• Will maintain a cordial and respectful relationship by timely attendance to clients, and will follow-up on assignments with sufficient lead times as per the work-plans.
• Excellent communication skills, and willingness and ability to adjust quickly to multiple demands, shifts and complex situations are key attributes of this position.

Qualifications/Experience: The desired candidate:

• Must be a nurse/midwife or have a degree in the health sciences/health education
• Must possess a minimum of two (2) years experience.
• Experience working in health education will be of  significant advantage
• Must be computer literate and familiar with the NGO working environment.
• Must possess the ability to speak English and Hausa fluently.
• Ability to speak any other language in North East Nigeria will be of added advantage.
• Excellent interpersonal, communication and report writing skills are very important to this position.

Position: Deputy Manager, Monitoring and Evaluation ESMPIN (based in Abuja)

Email: dmmee@sfhnigeria.org

Job Profile
This position reports operationally to the Head of Measurement and Results (SFH) at the HQ.

• She/he  will ensure that routine tracking , data collection and documentation  are utilized  to showcase  progress  on success of collated  and transmitted expeditiously to the database  administrator who enters all information in the  web-based ESMPIN project management information system/DHIS.
• She/he will furthermore oversee the tracking, analyzing and reporting of data on the various components of the ESMPIN project.
• The  desired  candidates  will be  required  to support  the Head  of measurement  and  Results  to implement  the projects  performance  management  plan, which includes planning , participating and implementing  studies, surveys and all related  data  and  information collecting activities for project.
• She/he, in collaboration with the Head of Management and Results implement other measurement, monitoring and evaluation training and capacity development activities.
• These may include participatory learning and action techniques, data demand and information utilization, project results verification, partners’ capacity development, etc.
• The job holder  will also conduct data quality checks on all project data collated  from the SFH-wide MIS and those entered into the DHIS from relevant  states, track project performance indicator data related to relevant  states and disseminate M&E data and information regularly to stakeholders.
• Building the  capacity of SFH project partner organizations, CSO/CBOSs and other  stakeholders to implement M&E is also a requirement of this position:

Qualifications/Experience: The desired candidate:

• Must possess a minimum of first degree in the physical/Medical/Behavioral or Social Sciences.
•  A Master degree will be an added advantage.
• Must possess a minimum of six (6) years post  NYSC working  experience  in implementing  measurement, monitoring  and evaluation of health programmes.
• Must have considerable expertise in mixed –methods (qualitative and quantitative ) M&E and research
• Must be very proficient  with using  SPSS or STATA or  Epi-info/CSpro
• While the knowledge of DHIS, MS-Access or other compatible database software will be of added advantage.
• Must have experience  in conducting monitoring visits, utilizing  checklist and other  tools including the  ability to develop tools required  for this  position
• Must have excellent  interpersonal, communication (oral and written) and  presentation skills
• Must have excellent report writing skills and be able  to work with minimal supervision.

Method of Application
A one page application letter, addressed to the Assistant Director-HR, clearly providing evidence of competences required for the job, current remuneration, as well as comprehensive Curriculum Vitae indicating clearly your valid telephone numbers, email address and current contact address should be sent on or before 18^th July, 2012 to the email address beside the job you are applying for.

Do note:

• That any candidate with multiple submissions will be disqualified.
• Candidates without the minimum requirements need not apply.
• Only shortlisted candidate will be contacted.

SFH is an equal opportunity employer

• Female candidates are strongly encouraged to apply.