Contact Center Agent at TouchStone Network Company Limited

A newly opened dynamic and high-tech Contact Centre has vacancies for several Agents in Abuja. Office hours are 24/7 so ability to work shifts which may include weekends and public holidays is essential. At times the work will be high pressured; therefore Candidates must be dedicated, hardworking and disciplined people who will not allow religious and social activities to interfere with their work. This includes not making and receiving personal phone calls during office hours or receiving visitors or absenting themselves from their desks outside of official break times. Essential skills profile includes: highly computer-literate, intelligent, fast learner, good communicator (written and verbal), enjoys and is good at customer service and problem solving. There may be occasional need to fill-in for the Front Desk Officer so people-facing skills are a plus.
Good working conditions and terms of employment. After successfully completing the probationary period, payment will be commensurate with skills and experience.

Key Responsibilities:
Contact via Phone, Text, Fax, Email and Social Media with our Clients’ Customers to receive, process and respond to Information, Enquiries, Complaints and Orders, as well as provision of basic Technical Support for products. Logging all communication with Customers in a database, follow up and resolution of issues.

SPECIAL RESPONSIBILITIES
May include all or any of the following:
Sales & Marketing, Research, Interviews, Report production; ICT and or Product Technical Support.

PROFILE:
Ideal Qualifications & Experience


Degree or HND in any Subject or relevant working experience
proficient in the use of Microsoft Office and other software applications
Knowledge of one or more Computer Operating Systems (Microsoft, Macintosh, Linux, Unix)
good data entry/keyboard skills
knowledge of administration, financial and clerical processes
customer service and or sales experience ADDED ADVANTAGES

Any or all of the following will be an added advantage:
six months or more experience in a call/contact center environment
knowledge of call/contact center telephony and technology
knowledge of sales principles and methods
knowledge of customer service principles and practices
knowledge of Accounting and Finance principles and practices
knowledge of Statistics
experience of Market Research and Survey techniques including interviewing
experience of General Technical and or ICT Support
Computer Help Desk Experience
General experience of Training and or ICT Training Applications physically brought to our office will be put straight into the Dustbin.

TO APPLY, please go to our WEBSITE: www.touchstonecontactcenter.com and FOLLOW THE INSTRUCTIONS CAREFULLY!

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