Etisalat Nigeria - Engineer-Quality of Service

Full-time Engineer-Quality of Service

at Etisalat Nigeria in Abuja
Division: Network Operations

Reports To: Manager-Quality of Service

Job Summary:

Implement quality of service management plans (including resources, systems, timescales and financials) within the framework of Etisalat Nigeria’s annual business plan and long-term strategic objectives

Principal Functions:

Assist to maintain systems to establish standards relating to activities and products

Assist to maintain systems to measure performance against established standards

Assist to monitor performance (in relevant areas) according to agreed standards and take necessary action to communicate/ advise according to performance levels

Assist in monitoring, communicating and applying standards created/ maintained by external bodies and integrating such standards within internal quality management systems

Assist in ensuring implementation of the necessary communication strategy aimed at increasing awareness and improvement in resolution of quality issues across all departments

Assist in reporting as necessary on changes in standards and on performance against standards

Follow up with customers’ complaints with the relevant departments until issues are resolved and customers satisfied

Educational Requirements:

Bachelor’s degree or HND in Electrical/ Electronic/ Communications/ Computer Engineering or any other relevant discipline

Relevant postgraduate and/or professional qualifications/ certifications will be an added advantage

Experience & Skills:

Between one (1) and two (2) years’ directly-relevant post-NYSC work experience in mobile telecommunications systems, preferably in quality, performance and/ or planning

Ideal candidate must also be able to demonstrate:

• Strong technical, analytical and documentation skills
• Good problem solving skills
• Strong knowledge of MS Office (Word, Excel, Powerpoint)
• Good knowledge of 2G and 3G technologies
• Excellent communication and reporting skills

Click to apply on or before 29th May 2012

» Apply now