Computer Help Desk Officer at TouchStone Network Company Limited

A newly opened dynamic and high-tech Contact Centre has vacancies for Computer Help Desk Officers in Abuja. Office hours are 24/7 so ability to work shifts which may include weekends and public holidays is essential. At times the work will be high pressured; therefore Candidates must be dedicated, hardworking and disciplined people who will not allow religious and social activities to interfere with their work. This includes not making and receiving personal phone calls during office hours or receiving visitors or absenting themselves from their desks outside of official break times. Essential skills profile: highly computer-literate, intelligent, fast learner, good (written and verbal) communicator and a first class trouble shooter. There may be occasional need to fill-in for the Contact Center Agents and or the Computer Engineers.
Good working conditions and terms of employment. After successfully completing the probationary period, payment will be commensurate with skills and experience.

Position: Computer Help Desk Officer
Department: Customer Care.
Shift: Shift work involved.
Location: Abuja
Job Type: Full time.
Education: See Job description
Closing date: We are always accepting applications.

Key Responsibilities:
Provide technical support for our Clients’ Customers and in-house users on Computer hardware, software and network issues; via Phone, Remote Control Software and Communication Networks, Text, Fax, Email and Social Media. Logging all communication with Customers in a database, follow up and resolution of issues.

SPECIAL RESPONSIBILITIES

May include all or any of the following:
Obtaining, Providing, Recording and Processing Information, handling Orders, Customer Service and support for: non-Computer technical and non-technical Products, as well as Research, Interviews and Report production, provision of on-site technical support.

PROFILE

Ideal Qualifications & Experience:

Degree or HND in any Subject or very good experience of working with Computers
proficient in the use of Microsoft Office
proficient in the use of business and technical software applications
Knowledge of one or more Computer Operating Systems (Microsoft, Macintosh,
Linux, Unix)
good data entry/keyboard skills
knowledge and experience of computer networking
experience of ICT Support
experience of ICT Training ADDED ADVANTAGES
Any or all of the following will be an added advantage:
knowledge of administration and clerical processes
customer service and or sales experience
Computer/Networking qualifications and or certifications
Computer Help Desk Experience
knowledge of call/contact center telephony and technology
knowledge of sales and or customer service
knowledge of Accounting and Finance principles and practices Applications physically brought to our office will be put straight into the Dustbin.

TO APPLY, please go to our WEBSITE: www.touchstonecontactcenter.com and FOLLOW THE INSTRUCTIONS CAREFULLY!

Click on Job Vacancies to apply online for this job.