Computer Network Engineer at TouchStone Network Company Limited

A newly opened dynamic and high-tech Contact Centre has a vacancy for a Computer Network Engineer to provide 24/7 mission critical support for the Voice and Data Network. Therefore occasional work outside official office hours will be required. Candidates must be dedicated, hardworking and disciplined people who will not allow religious and social activities to interfere with their work.

This includes not receiving visitors or absenting themselves from work outside of official break times. The person will be also be very proactive, highly computer-literate, intelligent with first class problem solving and communication skills. A good knowledge of Computer Data and Voice Networking is essential. There may be occasional need to fill-in for the Software Engineer and or the Help Desk Agents so ability to handle Software applications and Business Systems Analysis is also required.
Good working conditions and terms of employment. After successfully completing the probationary period, payment will be commensurate with skills and experience.

Position: Computer Network Engineer
Department: Technology
Shift: See Job Profile
Location: Abuja
Job Type: Full time.
Education: See Job Profile
Closing date: We are always accepting applications.

Key Responsibilities:

Keep the Contact centre Network (WAN/LAN) running 24/7. Monitor the Network, Support End-users including Clients on network issues; via Phone, Remote Control Software and communication networks, Text, Fax, Email and Social Media as well as handling technical Information, Enquiries and Complaints.

Special Responsibilities:

Liaising with Voice and Data Network Service Providers and keeping records of issues and resolutions. Filling in for and assisting the Software Engineer or any of the Computer Help Desk Officers.

PROFILE
Ideal Qualifications & Experience:

Degree or HND in any Subject or very good experience of working with Networks
proficient in the use of Microsoft Office and other applications
thorough knowledge of Microsoft Computer and Server Operating Systems
experience of computer voice and data networks
experience of Computer hardware repairs and support
knowledge of business software applications
experience of ICT Support including hardware, networking and software
experience of ICT Training including hardware and networking and software ADDED ADVANTAGES

Any or all of the following will be an added advantage:
Computer/Networking qualifications and or certifications
Computer Software qualifications and or certifications
knowledge of call/contact center telephony and technology
Knowledge of one or more Computer Operating Systems (Macintosh, Linux, Unix)
Computer Help Desk Experience
knowledge of sales and or customer service Applications physically brought to our office will be put straight into the Dustbin.

TO APPLY, please go to our WEBSITE: www.touchstonecontactcenter.com and FOLLOW THE INSTRUCTIONS CAREFULLY!

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