Front Desk Officer at TouchStone Network Company Limited

A newly opened dynamic and high-tech Contact Centre has a vacancy for a Front Desk Officer. The work can be high pressured; therefore, Candidates must be dedicated, hardworking and disciplined people who will not allow religious and social activities to interfere with their work.


This includes keeping personal phones under control not receiving visitors or absenting themselves from their desks outside of official break times. Must be presentable at all times, very computer-literate, intelligent and have good customer service skills. There may be occasional need to fill-in for Contact Center Agents within and outside normal office hours. Relevant Contact Center Training will be provided.
Good working conditions and terms of employment. After successfully completing the probationary period, payment will be commensurate with skills and experience.

Position: Front Desk Officer
Department: Technology
Shift: See Profile
Location: Abuja
Job Type: Full time.
Education: See Profile
Closing date: We are always accepting applications.

Key Responsibilities:
General Front Office and Reception work, Communication; Production and printing of documents for Contact Center Management; Welcoming and processing Visitors to the Office; Keeping the Reception area neat and tidy; Keeping Visitors entertained and at ease


Special Responsibilities:

Filling in for Contact Center Agents if the need arises as follows:
Contact via Phone, Text, Fax, Email and Social Media with our Clients’ Customers to handle Information, Enquiries, Complaints, Sales and Technical Support.

PROFILE
Ideal Qualifications & Experience

Degree or HND in any Subject or relevant working experience
proficient in the use of Microsoft Office, Corel Draw etc.
knowledge of one or more Computer Operating Systems (Microsoft, Macintosh, Linux, Unix)
good data entry/keyboard skills
knowledge of administration and clerical processes
customer service and or sales experience ADDED ADVANTAGES
Any or all of the following will be an added advantage:
six months or more experience in a call/contact center environment
knowledge of call/contact center telephony and technology
knowledge of sales principles and methods
knowledge of customer service principles and practices
knowledge of Accounting and Finance principles and practices
experience of Market Research and Survey techniques including interviewing
experience of General Technical and or ICT Support
Computer Help Desk Experience Applications physically brought to our office will be put straight into the Dustbin.

TO APPLY, please go to our WEBSITE: www.touchstonecontactcenter.com and FOLLOW THE INSTRUCTIONS CAREFULLY!



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