Computer Software Engineer at TouchStone Network Company Limited

A newly opened dynamic and high-tech Contact Centre has a vacancy for a Computer Software Engineer to provide 24/7 mission critical support for Application and other Software. Therefore occasional work outside official office hours will be required. Candidates must be dedicated, hardworking and disciplined people who will not allow religious and social activities to interfere with their work.

This includes not receiving visitors or absenting themselves from work outside of official break times. The person will be also be very proactive, highly computer-literate, intelligent with first class problem solving and communication skills. A good knowledge of Computer Software Applications and Business Systems Analysis is essential. There may be occasional need to fill-in for the Network Engineer and or the Computer Help Desk Officers so some knowledge of Computer Voice and Data Networks is also required.
Good working conditions and terms of employment. After successfully completing the probationary period, payment will be commensurate with skills and experience.

Position: Computer Software Engineer
Department: Technology
Shift: See Job Profile
Location: Abuja
Job Type: Full time.
Education: See Job Profile
Closing date: We are always accepting applications.

Key Responsibilities:
Keep the Contact Center Software Applications running 24/7. Monitor the Software, Support End-users including Clients on software issues; via Phone, Remote Control Software and communication networks, Text, Fax, Email and Social Media as well as handling technical Information, Enquiries and Complaints.

SPECIAL RESPONSIBILITIES

May included all or any of the following:

Liaising with Contact Center and other Software Suppliers and keeping records of issues and resolutions. Filling in for and assisting the Network Engineer.

PROFILE

Ideal Qualifications & Experience:

Degree or HND in any Subject or very good experience of working with Computers
proficient in the use of Microsoft Office and other applications
thorough knowledge of Microsoft Computer and Server Operating Systems
experience of business software applications
experience of ICT Support including software, hardware and networking
experience of ICT Training including software, hardware and networking
experience of call/contact center telephony and technology ADDED ADVANTAGES

Any or all of the following will be an added advantage:
Computer Software qualifications and or certifications
Computer/Networking qualifications and or certifications
experience of computer voice and data networks
knowledge of one or more Computer Operating Systems (Macintosh, Linux, Unix)
experience of Computer hardware repairs and support
Computer Help Desk Experience
knowledge of sales and or customer service Applications physically brought to our office will be put straight into the Dustbin.

TO APPLY, please go to our WEBSITE: www.touchstonecontactcenter.com and FOLLOW THE INSTRUCTIONS CAREFULLY!

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