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Job Purpose:
The General Manager Operations, manages and directs all aspects of base
operations, to include (but not limited to) people, functions, and teams
responsible for supporting production and program requirements
involving construction (new, rehab, repair), warranty and special
projects. The role of the GM is to execute operations to include plan
refinement, office management, warehouse management (including
construction vehicles maintenance), purchasing (procurement), and
vendor/subcontractor arrangements.
Key Result Areas Main Activities and Responsibilities
Reporting Strategy:
- Creates and manages an operations schedule to support expectations for
quality, efficiency and timely completion of each phase of the
construction schedule; oversees Master Schedule development and tracking
to ensure data is current and accurately reported.
- Works with Managing Director to determine appropriate metrics to be
tracked for reporting purposes for management, partners, government
requirements and performance goals.
Operations Strategy:
- Coordinates all facets of operations including supporting site prep and special projects.
- Manages interdepartmental communications and meetings so that operations functions within the team.
- Works with Pre-Development personnel and MD to coordinate site plans
and layouts consistent with development of plot plans and building types
for each project.
- Receives plans and permitted projects from the Pre-Development Personnel and MD.
- Coordinates development layout activity with construction staff.
Staff Management:
- Manages staff development and performance standards for the Operations staff.
- Ensures appropriate use of human resources, targets needs for staff
increases, decreases and/or position changes to manage a smooth and
efficient Operations department.
Process Management:
- Manages subcontractor procurement process to achieve the highest
quality and performance by subcontractors at the best possible prices.
- Oversees Materials Procurement to ensure quality, cost, warehousing,
inventories, maintenance and logistics are appropriately managed.
- Oversees Special Projects Operations to ensure that construction
services are performed efficiently and on schedule, and that internal
and external communications are managed appropriately.
- Overall responsibility for managing issues of job site safety, job
site security for people and equipment and construction quality.
- Responsible for all Policies and Procedures for the Operations Department.
Perform other duties as required by business needs and requested by the MD and GMD
Key Competencies:
• Concern for order, quality and accuracy
• Initiative
• Organizational awareness
• Leadership
• Analytical thinking
• Conceptual thinking
• Flexibility
• Organizational commitment.
• Influencing and communication skills
• Strong business acumen
• Highly motivated and the ability to work under tight deadlines
General Knowledge and Technical Skills:
• Team player with excellent personnel management skills and capacity to build a strong departmental team.
• Strong communications skills to work across departments and with various levels of management.
• Proven ability to manage a high-production construction schedule with
multiple deadlines, in-house and outside resources and interdepartmental
coordination.
• Experience in negotiating and managing subcontracts and experience in working with planning documents.
• Demonstrated planning and organizational skills, including the ability
to anticipate tasks, set priorities, meet deadlines, and function
smoothly under strict deadlines and shifting priorities.
• Ability to think strategically and to envision and balance.
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